Our Squarespace plugins and templates are digital products delivered instantly upon purchase. Because of this, we generally do not offer refunds once a plugin or template has been delivered or a Pro Access subscription has started.
When We Do Offer a Refund
We will provide a fix or a refund if:
- A plugin or template does not work as described due to a defect on our end, and we are unable to fix it within a reasonable time after you report it.
- You were charged in error (for example, a duplicate charge).
To request a refund under these circumstances, contact us within 14 days of your purchase via our support page with your order details and a description of the issue.
What Isn't Covered
We can't offer refunds for issues caused by incompatibility with a custom theme modification, a change Squarespace makes to its platform after purchase, or general "change of mind" after a plugin or template has been installed and used.
Subscriptions (Pro Access)
You can cancel a Pro Access subscription at any time; cancellation stops future billing but does not retroactively refund the current billing period unless required by law.
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
Questions about a refund? Reach us via our support page.